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Cancellation Policy – iOnyx Medspa & Wellness Club

At iOnyx Medspa & Wellness Club, we understand that unforeseen circumstances may arise, requiring adjustments to your scheduled appointments. To ensure optimal service for all our valued clients, we have implemented the following cancellation policy:

1. Notification of Cancellation: We kindly request at least 24 hours’ notice for any appointment cancellations or rescheduling. For spa packages, surgical procedures, and appointments exceeding one in half hours, a 48-hour notice is required. 2. Late Cancellations and No-Shows: Appointments canceled with less than the required notice or missed without notification will be subject to a cancellation fee. The cancellation fee is 50% of the scheduled service cost. 3. How to Cancel: Clients can cancel or reschedule appointments by contacting our reception team at via telephone or text [321-305-4007] during business hours. Alternatively, you can use our online booking system to manage your appointments. 4. Extenuating Circumstances: We understand that emergencies and unexpected events occur. If you encounter such a situation, please contact us at the earliest opportunity to discuss your circumstances. 5. Confirmation Calls and Reminders: To assist our clients in managing their schedules, we provide confirmation calls or reminders 48 hours before scheduled appointments. 6. Late Arrivals: If you are running late, please inform us as soon as possible. While we will make every effort to accommodate your full appointment, late arrivals may result in a shortened service to avoid inconveniencing other clients. 7. Policy Enforcement: The cancellation policy is in place to ensure fair treatment for all clients and to maintain a smooth appointment schedule. The policy will be enforced to uphold the integrity of our appointment system. 8. Exceptional Circumstances: In certain exceptional circumstances, the management may use discretion in applying the cancellation policy. Thank you for your understanding and cooperation. We appreciate your commitment to your appointments and the understanding of the importance of this policy in providing exceptional service to all our clients.

iOnyx Medspa & Wellness Club reserves the right to update or modify this cancellation policy as needed. Any changes will be communicated in advance.